Privacy Policy
What is C & P Rent-A-Car data protection policy?
We ask for your name, telephone number and e-mail address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you are a member, we link your membership number/name to the information we keep in our main customer database in-order to speed up your booking process.
We operate the following policy with regards to the privacy of customer data:
We will maintain the personal information provided via this site as part of our records to assist us to maintain and improve the administration and management of our car rental business. Unless you have given us your consent, your personal information will not be used for any other purpose.
Customers are welcome to see the information held about them at any time and to make the necessary amendments to keep the information up to date.
To view or update information, customers can log in to www.cnp.sg customer portal.
What data does C & P Rent-A-Car website (www.cnp.sg) collect?
We collect personal particulars, email address and driving license details when you make a booking, This helps us to process your booking, to contact you if we have any problems with your request, or to send you an electronic confirmation of the booking.
How does C & P Rent-A-Car website (www.cnp.sg) protect your data?
If there’s a need to protect sensitive data like credit card information, we utilize Secure Socket Layer (SSL) technology, which encrypts the data. However, on www.cnp.sg, we don’t directly gather credit card details. Instead, all payment transactions are securely handled through a third-party e-payment platform (HitPay under Stripe). This ensures that funds are transferred securely using options such as PayNow, debit cards, or credit cards.
What are the terms of deposit payment?
Our deposit policy varies depending on the make and model of the vehicle. The anticipated rental cost, along with a minimum deposit of $300 (applicable to drivers with licenses held for 5 years or more) or $600 (for those with licenses held for less than 5 years), is to be settled upon car collection.
For deposits at collection point, C & P accept the following charge cards: American Express, Visa, Diners Mastercard, NETs and other major credit cards.
GENERAL CONDITIONS & INFORMATION (SHORT TERM , SELF-DRIVE)
1. Rates
Minimum rental period is one day (24 hours) and excess hours are charged accordingly. All rates include unlimited mileage, Third Party insurance, maintenance, and oil but exclude petrol. Rates are subject to change without prior notice and are quoted in Singapore dollars. During festive or peak periods, rates are subjected to a peak period surcharge. Rates are subjected to 9% GST.
2. Insurance
Cover is provided against liability for the death of bodily injuries to third parties or for damage to third party property.TP Property Damage – $500,000 TP Bodily Injury – Unlimited
3. Collision Damage Waiver (CDW)
All Rates are inclusive with CDW. With CDW, the Hirer will limit his/her liability up to a maximum of an excess amount as indicated, for the Full amount of damages suffered by the Company in the event of one accident during the period of hire. For all cars going into Malaysia, the Malaysia use surcharge must be purchased to enjoy the Malaysian Excess. Otherwise, all hirers will be subjected to full liability on the vehicle.
4. Fuel
Each car is supplied with a full tank of unleaded petrol which must be refilled at the hirer’s expense on return, failing which an estimated re-fueling charge shall apply.
5. Driving in Singapore
A foreigner above 18 years of age and holding a Work Pass/Dependent Pass/Student Pass may drive in Singapore with a valid (class 3, 3A or 2B) foreign licence, for a period of not more than 12 months. A Singapore driving licence is required after 12 months. If you are holding a driving licence issued outside of Singapore, you should check if there is a need for you to convert your foreign driving licence to a Singapore driving licence before you begin driving in Singapore. If you are a Singapore citizen or permanent resident, you can drive in Singapore only after you obtain a Singapore driving licence.You must convert your foreign driving licence to Singapore driving licence as soon as possible if you want to drive in Singapore. New Singapore citizens and permanent residents must convert their foreign driving licences within three months of obtaining citizenship or permanent resident status.
Step 1: Pass the Singapore Basic Theory Test (BTT) To convert your foreign licence to a Singapore driving licence, you must pass the Singapore BTT. Overseas theory test results are not admissible for consideration. You will need to create an account with any of the three driving centres below before you can book your BTT. Bookings can be done in person or online.
Bukit Batok Driving Centre
815 Bukit Batok West Ave 5, Singapore 659085
T: 1800 666 8888
ComfortDelGro Driving Centre
205 Ubi Ave 4, Singapore 408805
T: 6841 8900, 6848 0617
Singapore Safety Driving Centre
2 Woodlands Industrial Park E4, Singapore 757387
T: 6482 6060
Step 2: Apply for conversion You must apply for conversion at the Traffic Police Test Centre counter located in the driving centres (stated above) in person. Please bring these items, where applicable:
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- Original and a photocopy of your passport and NRIC/entry permit/employment pass/dependent pass/social visit pass/work permit
- Original and a photocopy of a valid foreign driving licence
- One recent matte passport-sized colour photograph of you with a white background, eyes looking straight, and both ears and eyebrows visible in the photograph. There should be no headgear worn unless normally worn for religious purposes, and glasses worn should not be tinted;
- A processing fee of $50 (payment by CashCard and NETS only)
- If your foreign driving licence is not in English, you must have one of these: o International driving permit; or o An official translation of your driving licence in English obtained from the relevant Embassy, High Commission, or any Singapore registered translation companies. (Translation is not required for licences issued by Brunei, Indonesia and Malaysia.)
- If your foreign driving licence does not have the 1st date of issue, you are required to obtain an extract of driving licence record from the Licensing Authority
- Foreign driving licence must be obtained prior to the issuance of your Work Pass/Dependant Pass/Student Pass, etc
Additional requirements if you are a Singapore citizen or permanent resident You must show documentary that you have studied or worked in a foreign country for one year or more, e.g. education transcripts or tax returns documents. You must also have stayed in that foreign country for a total period of at least six months within a period of 12 months.
If you hold a foreign driving licence that expired with your foreign visa, you must obtain a written extract from the foreign licence-issuing authority. The extract should show the following:
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- Your driving test passing date
- Date of issue of your foreign driving licence
- Class of licence attained
- Your driving record You must register for the BTT test within three months of returning to Singapore.
6. Hiring Age
For rental of vehicle, Hirer or driver must satisfy three (03) conditions:
• Hirer or driver must produce a valid Class 3 or foreign equivalent driving licence & NRIC.
• Drivers must have at least 1 year of qualified driving experience.
• Minimum age is 21 years and maximum age is 60 years old.
7. Seat Belt Rules
Are adults below the height of 1.35m required to use a booster seat cushion or approved adjustable seat belts? All persons travelling in vehicles, irrespective of their age, should be appropriately belted up. Adults below the height of 1.35m shall use booster seats or approved adjustable seat belts to lower the risk of injury in the event of an accident. If there are adjustable seat belts, can adults below 1.35m in height use them? Yes. The seat belts shall be adjusted to ensure a proper fit which is appropriate for a person’s height. When wearing a seat belt, the shoulder component of the belt should go over the torso (and not across the face or neck) and the lap component of the belt should ride across the lap (and not across the abdomen).
8. Parking & Traffic Fines
These are the responsibility of the Hirer. Ensure Cash Cards for ERP gantries and the use of parking coupons. Hirer will be responsible for all fines incurred.
9. Excess Charges
Any existing damage at the time of hire must be noted by both parties on the check in/out form. Damage not noted will be charged to the hirer’s account. A cleaning fee of between $30 and $100 will be charged for cars returned in an unacceptably dirty condition. In the event that damage to the vehicle becomes evident after cleaning, the repair costs will be charged to the Hirer’s credit card. Any parking, traffic infringements and late return charges will also be charged to the credit card.
10. Pickup And Return of Vehicles
Rates apply only if pickup and return of vehicles are from C & P Rental car office at No. 41 Pandan Road, Singapore 609283. However, should delivery and pickup be required, this service would be available for a fee
11. Terms of Payment
Our deposit policy varies depending on the make and model of the vehicle. The anticipated rental cost, along with a minimum deposit of $300 (applicable to drivers with licenses held for 5 years or more) or $600 (for those with licenses held for less than 5 years), is to be settled upon car collection. C&P accept the following charge cards: -American Express, Visa, Diners MasterCard, NETs and other major credit cards.
12. Extension of Rental
Should the hirer wish to extend the rental beyond the agreed termination date, the hirer must advice C&P immediately and pays the advance rental so that the insurance coverage is extended. Failure to do so may mean the Hirer is driving the vehicle without insurance.